About The RoleLocation: Remote – Michigan residents If you’re interested in working from home, have a background in customer service and are comfortable on a computer, this could be a great opportunity for you!What To ExpectAs a remote Product Quality Assurance Agent at Morley, you’ll be in contact with our dealership partners, documenting information while providing excellent customer service. You’ll help our client maintain strong relationships by helping them resolve issues in a timely manner.No automotive experience required!Why ApplyWork from home while having regular connection with your teammatesNo weekendsPaid trainingEquipment providedBenefits availableProfessional development and growth opportunitiesWhat You’ll DoReceive calls from dealersGather and document informationEffectively and efficiently deliver resolutions using defined processes and applicationsMeet quality and productivity targets by:Having a good understanding of project operations and workflow processesDelivering services that meet those goalsOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeQuestions Before You Apply?Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.comChat hours:M-F 8 a.m. – 5 p.m. Eastern / 7 a.m. – 4 p.m. Central / 6 a.m. – 3 p.m. Mountain / 5 a.m. – 2 p.m. Pacific timeClosed on some holidays. TA will respond to after-hours questions the next business day.Skills For SuccessRequired SkillsStrong computer navigation and typing skillsExtensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)A positive, self-starter attitude with a solid work ethic and meticulous attention to detail Excellent interpersonal and listening skills Eligibility Requirements Must have the ability to pass a pre-employment background check and drug screenHigh school diploma or equivalentProven success in a relevant / related position for one or more yearCall center experienceOne or more years of customer service experienceAble to work shifts within the center’s hours of operation:Monday – Friday (no weekends!) 9 a.m. – 7 p.m. Eastern / 8 a.m. – 6 p.m. Central / 7 a.m. – 5 p.m. Mountain / 6 a.m. – 4 p.m. Pacific timeMust be able to stick to the schedule reliably, as some queues are time sensitiveNice to HaveAssociate degreeRemote Work RequirementsMichigan resident Secluded and distraction-free work environmentRequired internet setup:High-speed internet delivered through a wired provider (cable or fiber)Computer must be physically connected to your modem / router using an Ethernet cableWireless, 5G and satellite connections are not supportedThe Remote ExperienceWondering what it’s like to work for Morley from home? Check out this video to get a glimpse of a remote associate’s typical day and how their home office setup helps them stay focused.(direct link to video: https://mrly.info/h4b)Why Join Our Morley FamilyAt Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.Health & Wellness BenefitsMedical and prescription coverageDental and vision insurancePaid time offAssociate wellness program with rewards for annual checkupsPrograms to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending account (FSA)Life insuranceCompany-paid short- and long-term disability insuranceBenefits to Make Your Life Easier24/7 online access to doctors through Teladoc24/7 nurse help deskPatient advocacy with free 24/7 support for benefit questions and claimsGuidance for family, financial and estate planning (including wills)About MorleyOur mission is to deliver extraordinary experiences.We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.Thank you for your interest in Morley.NoticesMorley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7woClick here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpaClick here to view Morley’s privacy policy: https://info.morleynet.com/morley-privacy-policy